At Pappas & Tapley we ask our patients/parents to complete a very brief questionnaire at the end of treatment. Reviewing their ratings and comments helps assure that we are doing everything we can to make the patient experience an excellent one. Our staff and doctors are rated on courtesy, helpfulness, gentleness and professionalism. We are proud to say that we consistently receive "excellent" ratings in all categories.
"Thanks so much. The whole team was great! We tell everyone about the results you all have achieved on Lanie. It really changed her outlook on life!"
- Ann Spencer, Mother of Lanie Wyrosdick
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"Your customer service is the best! If I call or when we come in everyone is so polite and helpful. The friendliest doctor’s office I’ve ever been to. We love the decorations around the office. I can’t wait to see what ya’ll have out next. Keep up the great work!"
- The Spurlins
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"We were always greeted with a smile and treated with genuine care. The staff was professional, courteous, and extremely knowledgeable regarding our treatment."
- Janice Harrell, Mother of Taylor
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"The Pappas & Tapley staff was friendly and patient all the time. You were concerned with how I felt about my treatment. You all were great. I am very pleased with my outcome. Thank you!"
- Stacey Williams
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"You are doing a great job. We love the environment, incentives, and the smiles!"
- Yoland Hagley, Mother of Keesia
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"We loved all the incentives, gifts, and contests! Loved the computer check-in and video games for siblings. We’ve already told many friends about Pappas & Tapley Orthodontics."
- Carole Palmer, Mother of Katie Palmer
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"The service has been terrific. Great facility and staff. My daughter has felt so at ease coming here. We will miss you!"
- Valeria Mansfield, Mother of Briana
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"It has been a wonderful experience being a patient at P&T. I was always treated with kindness and respect. I actually enjoyed coming to my appointments. I have recommended P&T to several friends, co-workers and family."
- Lakisha Scott
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"Fantastic results . . . efficiency . . . and great customer service. Thanks!"
- Sean Turner, Stepdad of Nick Flaherty
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"I rarely give ‘excellent’ across the board on a survey, but have found your office to be far above most medical offices I deal with."
- Linda Staley, Mother of Will
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"We have been continually impressed with the professionalism and the innovative business practices that have made Lindsey’s experience with braces such a positive one with tremendous results!"
- Lori Thiebert, Mother of Lindsey
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"This is one office we never mind coming to! I am extremely impressed with everyone here and the way we have been treated. The doctors are very good at talking to me and giving explanations. Staff is friendly and helpful. Thank you for making an experience most people dread a positive one for my son!"
- Joy Mudry
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"Thank You! We love all the 'little things' you do (contests, etc.) that make it fun to come to the orthodontist! We always recommend your office to our friends."
- Kiersten Simmons
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"Excellent orthodontic treatment for both of my kids. The service was exceptional and the staff was amazing! Thank you for our beautiful smiles."
- Ginny Allen
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"The atmosphere in your office is always extremely professional, yet warm and friendly. From a patient's point of view, this is the best run professional practice we have visited. Thank you for the excellent care we have received."
- Deborah Dilbone
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"We just love you all! Thank you so much for your expert and special care with both our boys. The personal attention makes us count you as friends!"
- Beth Gracheck
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"I have been treated with courtesy and felt that the staff really cared about me and my teeth!"
- Barbara Ferris
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"The entire staff at Pap & Tap gets high marks from our family. Your treatment has been superb. I appreciated the feeling that you understood our fears, concerns and life/work/time challenges. We have referred friends to you and will continue to do so. Thanks!"
- Christy Leinak
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